Refund Policy for FactoryBox (factorybox.in)
Effective Date: 26/07/2023
At FactoryBox, we strive to provide a seamless and satisfying shopping experience for our customers. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our ecommerce website factorybox.in. By making a purchase on our website, you agree to the refund policy described below.
Returns and Refunds: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at care@factorybox.in within 7 days of receiving the item. We will initiate a return process, and upon verification, we will offer you a replacement or a full refund, including any shipping charges.
b. Change of Mind: We understand that preferences can change. If you change your mind about a purchase, you may request a return within 14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received. Return shipping costs will be the responsibility of the customer. Upon receiving the returned item, we will issue a refund for the product cost, excluding any shipping charges.
Refund Process: a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable period.
Late or Missing Refunds: If you haven't received your refund within the expected timeframe, please check your bank account, contact your credit card company, or your payment provider, as processing times may vary. If the issue persists, please contact us at care@factorybox.in for assistance.
Contact Us: If you have any questions or concerns about our Refund Policy or the refund process, please contact us at care@factorybox.in.
Changes to the Refund Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
By making a purchase on FactoryBox, you acknowledge that you have read and understood this Refund Policy and agree to its terms.
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