Shipping Policy for FactoryBox (factorybox.in)
Effective Date: 26/07/2023
At FactoryBox, we are dedicated to providing a smooth and efficient shipping process for our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased on our ecommerce website factorybox.in. By making a purchase on our website, you agree to the shipping policy described below.
Order Processing: a. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. In case of any delay or issue with your order, our customer support team will contact you.
b. Order Confirmation: Once your order is processed, you will receive an email confirmation with the order details and tracking information.
Shipping Methods: a. Domestic Shipping: We offer shipping services within India. The shipping method, delivery time, and cost may vary based on your location and the selected shipping option at checkout.
b. International Shipping: Currently, we do not offer international shipping. Our services are limited to addresses within India.
Shipping Charges: a. Domestic Shipping: Shipping charges are calculated based on the weight of the products, shipping location, and the chosen shipping method. The shipping charges will be displayed at the checkout before you confirm your order.
b. Free Shipping: We may offer free shipping on select products or during promotional periods. The conditions for free shipping will be clearly communicated on our website.
Delivery Time: a. Estimated Delivery: The estimated delivery time is provided at the checkout based on your shipping location and the selected shipping method.
b. Delays: While we strive to meet the estimated delivery times, external factors such as weather conditions, public holidays, or logistical issues may cause delays. In such cases, we will make our best efforts to inform you of any delays and provide updated delivery information.
Tracking Information: a. Tracking Details: Once your order is shipped, you will receive tracking information to monitor the status and location of your package. You can track your order on our website or through the designated courier service.
Undeliverable Packages: a. Incorrect Address: It is the customer's responsibility to provide accurate shipping information. If a package is returned due to an incorrect address, the customer may be responsible for additional shipping charges.
b. Unsuccessful Delivery Attempts: If the courier is unable to deliver the package after multiple attempts, the customer may need to arrange for re-delivery or pick up the package from the courier's local office.
Contact Us: If you have any questions or concerns about our Shipping Policy or the status of your order, please contact us at care@factorybox.in.
Changes to the Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
By making a purchase on FactoryBox, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.
Find us: HARI OM APARTMENT, OPPOSITE: DTDC COURIER EXHIBITION ROAD, PILLAR NUMBER:(P6), BEHIND: LIC BUILDING, Patna, Bihar 800001
