FAQ
Welcome to the Factory Box Patna FAQ page. Here you’ll find answers to common questions about our products and services. If you need more information, feel free to contact us.
1. What does "preloved" mean at Factory Box Patna?
At Factory Box, "preloved" refers to devices that have been previously used but meet our high standards after a thorough inspection and testing process. Our in-house technicians ensure that these devices are in excellent working condition, providing you with reliable and cost-effective technology.
2. What does the device grading 'excellent' mean?
Devices graded as 'excellent' at Factory Box are in superb condition with minimal signs of wear. These devices are carefully inspected, fully functional, and offer a near-new experience. You can expect high performance and great aesthetics.
3. How does the 15-month warranty work?
All our devices come with a no-questions-asked 15-month warranty. If you encounter any technical issues within this period, our expert technicians will resolve them promptly. For more details, please refer to our warranty policy.
4. What brands and models does Factory Box carry?
We offer a wide range of popular brands and models including iPhones, Samsung, Oppo, Vivo, Realme, and more. Visit our website or store to explore our latest inventory and find the device that suits your needs.
5. Is fast delivery guaranteed?
Yes, we prioritize fast delivery to ensure you receive your tech products as quickly as possible. Shipping times may vary depending on your location. You can track your order using the provided tracking information.
6. How does Factory Box Patna contribute to reducing electronic waste?
Factory Box is committed to environmental sustainability. By selling refurbished electronics, we help reduce electronic waste and promote a circular economy, making technology more accessible and environmentally friendly.
7. Can I return a product if I change my mind?
Yes, you can return products within a specified period if you change your mind. Please review our return policy for detailed conditions and instructions on how to initiate a return.
8. Are accessories included with the devices?
The inclusion of accessories may vary by product. Check the product description or contact our customer support for information about what’s included. Generally, we provide the device itself to keep costs low for you.
9. How can I contact Factory Box customer support?
For any inquiries or assistance, you can reach our customer support team via:
- Phone: +91 7209777557
- Email: support@factorybox.in
- Address: Factory Box Patna, Exhibition Road, Patna, Bihar 800001, India
10. Are customer reviews available for Factory Box Patna products?
Yes, customer reviews and testimonials are available on our website. We value your feedback and strive to provide an exceptional shopping experience. Check out the reviews to see what other customers have to say about their purchases.
For additional information or specific queries, feel free to reach out to our customer support team. Thank you for choosing Factory Box!