Shipping & Delivery Policy
At Factory Box Patna, we strive to offer reliable and timely delivery of all our renewed and refurbished phones at reasonable prices. We are committed to ensuring that your experience is smooth from the moment you place your order to when the product reaches your doorstep.
Shipping Partner
We currently use Shiprocket as our trusted shipping partner to ensure efficient and secure delivery across India.
Shipping Charges
- Standard Delivery Charge: ₹100 for all orders.
- Shipping charges may vary depending on the weight of the product. Any additional shipping charges will be displayed during the checkout process.
Delivery Timelines
- Once your order is confirmed, we typically process and dispatch the product within 1-2 business days.
- Delivery timelines will vary based on the destination. Standard shipping times are as follows:
- Metro Cities: 3-5 business days.
- Non-Metro Cities and Rural Areas: 5-7 business days.
Order Tracking
You will receive a tracking number via email or SMS once your order has been dispatched. You can use this tracking number to monitor your delivery progress through our courier partner's website.
Important Information
- Orders will only be dispatched once payment is confirmed.
- Delays may occur due to unforeseen circumstances, such as weather conditions, public holidays, or logistic disruptions. In such cases, we will notify you of any expected delays.
If you have any further questions regarding shipping or need assistance, feel free to contact our support team at support@factorybox.in.