Privacy Policy

At Factory Box Patna, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, products, and services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information from you in order to provide and improve our services. The types of information we may collect include:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses

1.2 Payment Information

  • Credit card details or other payment information provided during a purchase. All payment data is processed securely via our payment partners and is not stored on our servers.

1.3 Device and Usage Information

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Browsing behavior (such as pages visited and time spent on our site)

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website. Cookies are small files that are placed on your device to help us improve your browsing experience.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Order Processing

To process and deliver your orders, including handling payments, shipping, and notifications about your purchase.

2.2 Customer Support

To respond to your inquiries, requests, and provide customer service.

2.3 Marketing

To send you updates, promotional offers, and other marketing communications related to Factory Box Patna. You can opt out of these communications at any time.

2.4 Website Improvement

To improve the performance and content of our website, based on user interactions, preferences, and feedback.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure Socket Layer (SSL) Encryption to protect your personal data during transactions.
  • Access Control ensuring only authorized personnel have access to your personal information.
  • Data Anonymization when analyzing customer usage trends.

While we take strong measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us with:

  • Order fulfillment and shipping
  • Payment processing
  • Website analytics
  • Marketing services

These providers only have access to the information necessary to perform their tasks on our behalf and are obligated to maintain the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

5. Your Rights and Choices

5.1 Access and Update Information

You have the right to access and update your personal information by contacting us directly. We encourage you to keep your information up to date to ensure smooth service delivery.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails or other promotional communications by clicking the "unsubscribe" link at the bottom of our emails or by contacting us at support@factorybox.in.

5.3 Cookies Management

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by Factory Box Patna. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Factory Box Patna does not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us so we can take the necessary steps to remove such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and your continued use of our services after the changes take effect signifies your acceptance of the new terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📞 +91 7209777557
✉️ support@factorybox.in
📍 Factory Box, Exhibition Road, Patna, Bihar 800001, India.

By using our website and services, you consent to the terms outlined in this Privacy Policy.