FactoryBox Patna Shipping Policy

Effective Date: October 2, 2024

Welcome to FactoryBox Patna! We are committed to providing you with the best shopping experience possible. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from us, using Shiprocket as our logistics partner.

1. Shipping Locations

We currently ship to locations across India. Please note that some remote areas may have restricted delivery options. If your location is not eligible for delivery, we will notify you via email.

2. Shipping Methods

All orders will be shipped using Shiprocket’s services. The shipping method will depend on the destination and the size of your order. You will receive tracking information via email once your order has been dispatched.

3. Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be extended. We strive to ensure timely shipping and will keep you informed about any delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the products and the delivery location. Orders over [insert amount] may qualify for free shipping.

5. Delivery Time

Once shipped, delivery times typically range from 3-7 business days, depending on your location. Please note that these timelines are estimates and may vary due to unforeseen circumstances, such as weather conditions or logistical issues.

6. Order Tracking

Once your order is dispatched, you will receive an email with a tracking number. You can track your order through the Shiprocket website or app for real-time updates on your shipment.

7. Damaged or Lost Shipments

In the rare event that your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with Shiprocket to resolve the issue promptly.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy [link to the Returns Policy]. We strive to ensure customer satisfaction, and your feedback is important to us.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

• Email: support@factorybox.in
• Phone: 7209777557
• Address: HARI OM APARTMENT, OPPOSITE: DTDC COURIER EIXIBITION ROAD, PILLER NUMBER:(P6) , BEHIND:- LIC BUILDING, Patna, Bihar 800001

Thank you for choosing FactoryBox Patna! We appreciate your business and look forward to serving you.